Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Dear Guest, Thank you for taking the time to provide feedback on your recent stay. We are glad to hear that your visit was generally satisfactory, though we recognize there may have been aspects that could have been better. Your comments are valuable and will be shared with our team as we continue to enhance the overall guest experience. We appreciate your input and hope to have the opportunity to welcome you back, ensuring an even more comfortable and enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, It is a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and value your input. We regret to hear that your overall experience did not meet expectations, and we understand how important it is for every visit to be comfortable and enjoyable. Your comments are important and will be taken into consideration as we continue working to enhance our services and guest experience. We hope to have the opportunity to welcome you again in the future for a more pleasant and satisfying st... read more

Business response:

Dear Guest, We are glad you chose to stay with Extended Stay America and appreciate you sharing your thoughts. We are sorry to hear that some fixtures did not meet expectations, and we have shared your comments with our maintenance team for review. Feedback like yours helps us continue improving. We hope to welcome you back again soon for an even better experience. Sincerely, Hotel Management