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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Except for instant oatmeal, there was no or little breakfast, when it stated it was included. Had to change rooms because first one was in bad shape. Personnel did whatever they could to satisfy is. But Manager never showed up.
Business response:
Dear CARLOS ORLANDO, Thank you for your review. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial, and we're addressing the breakfast and room condition issues to enhance our service. While we're glad our team worked diligently to accommodate you, we regret the absence of our manager and will ensure better availability moving forward. Your satisfaction is paramount, and we're committed to improving. We appreciate your understanding and hope to have the opportunity to pro... read more
I didn't like that i had to drop of my dirty towels and linen 2 hours before i needed to use them to be washed each time. A very big inconvenience when you are on a limited time schedule. they should have clean linen and towels already to be switch out. rude staff and coffee was very weak and bland.taste like they only used half the pack of coffee grounds.
Business response:
Dear jacquelinf, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We apologize that your experience did not meet your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Wonderful place
Business response:
Dear Jasmine, We are delighted that you had a wonderful experience at Extended Stay America! Our top priority is your satisfaction, and we're thrilled you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back again soon.Sincerely,Hotel Management
The breakfast was very sparse and did not contain some of the items we were told would be included.
Front desk lady Sierra was really nice and accommodating.
Business response:
Dear Anthony, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Sierra helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely, Hotel Management
Staff was very nasty a friend of mine and I had a misunderstanding I checked out of the room at 8:30 this morning and no one should have been in that room and she checked me out and cancel the other one and I hope that she did not read the room to no one else and my name
Business response:
Dear Jeanie, Thank you for reviewing your stay. We apologize for any concerns or miscommunication that kept your stay from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.