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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff, mainly DENISE, was extremely unpleasant to speak to upon arrival and throughout our stay. The room window was open & had bugs flying around. The A/C was not on, dusty lamps & chairs, the fridge was completely off... so I had to go out and buy my own cleaning supplies to clean the room & bathroom myself. This is what I get for looking for an affordable place to stay
Business response:
Dear Susan, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Content Was comfortable. People at front desk were knowledgeable of the area.
Great location. Friendly staff at check in. The room wasn’t very clean
Business response:
Dear Patricia, Thank you for choosing us. We are glad our hotel's location was convenient for you, and our staff made your check-in smooth. However, we understand your disappointment and sincerely apologize for the cleanliness issues you encountered during your stay. We want you to know that providing a clean and comfortable environment is our top priority, and we are sorry for falling short of your expectations. Please be assured that we take your comments very seriously and will address them with our housekeeping team to e... read more
Beds comfort clean microwave dirty floors needed to be swept carpet stains room didn't stink fridge work excellent TV worked bathroom could use a better cleaning counters dirty in bathroom and kitchenette but front desk helpful cleaning staff rude wouldn't take trash told to throw away myself directed me to room where it goes next to elevator where she went down.
Business response:
Dear Margaret, We appreciate your feedback regarding your recent stay. We are glad that some aspects, like the functionality of the fridge and TV, met your expectations. However, we apologize for the cleanliness issues you encountered and the less-than-ideal interactions with our cleaning staff. Rest assured, your concerns will be addressed promptly to ensure a more pleasant experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the... read more
Ok It was okay. Nothing special. Outdated. No remote for tv. Had to get front desk to try 5 different ones u til 1 worked. One tiny 1oz bottle of shampoo for 2 adults with long hair and no conditioner.
Business response:
Dear Cheryl, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you encountered due to the limited amenities and any maintenance issues during your stay. We will address the problems mentioned to ensure a more seamless experience for our guests. We hope to welcome you back again for an improved stay.Sincerely,Hotel Management
There was about an inch of dust built up on the provided blow dryer and the smoke detector was literally hanging off the wall. Don’t see myself staying again
Business response:
Dear Jennifer, Thank you for the review. We sincerely apologize for the malfunctioning smoke detector and the cleanliness of the blow dryer. This falls below our standards of cleanliness and safety. We take your feedback seriously and have taken immediate action to address these issues with our housekeeping and maintenance teams. Your comfort and satisfaction are our top priorities, and we regret any inconvenience this may have caused. We hope you will allow us the opportunity to make it up to you in the future. Safe travels... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.