Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Dear Tallevette,Thank you for your kind review! We are thrilled you enjoyed the location, cleanliness, and our staff’s service at Extended Stay America. We apologize for the timing of the breakfast change, and we hope you will have the opportunity to enjoy it during your next visit. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Iliana, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced, including missing amenities and issues with the shower. While we are pleased that some aspects of your stay, like the bed and WiFi, met your expectations, we recognize that other areas fell short. Your comments are invaluable in helping us improve, and we are reviewing our amenity offerings and room maintenance to enhance guest comfort. We hope you’ll consider staying with us again to experience the improvements firsthand... read more

Business response:

Dear Cheryl, Thank you for your kind review! We are delighted that you found Extended Stay America a great, professional, and safe property. Our team is dedicated to providing a comfortable and secure environment for all our guests, and we truly appreciate your recognition. We look forward to welcoming you back for another excellent stay in the future!Sincerely,Hotel Management 

Business response:

Dear Jovita, Thank you for choosing Extended Stay America while you are in the city and for taking the time to share your feedback with us. We are glad to learn that you enjoyed your time with us. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management