This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Short staffing
Business response:
Dear Aaron, Thank you for your feedback. At Extended Stay America, we strive to provide excellent service, even during challenging times. Your understanding is appreciated, and we are continuously working to improve. We hope to welcome you back for an even better experience.Sincerely,Hotel Management
Average Average cheap hotel.
Business response:
Dear Frances, Thank you for your feedback. We regret that your stay did not fully meet your expectations. We aim to provide comfortable and quality accommodations at an affordable rate. Your comments will help us identify areas for improvement. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Content Was comfortable. People at front desk were knowledgeable of the area.
Front desk staff, mainly DENISE, was extremely unpleasant to speak to upon arrival and throughout our stay. The room window was open & had bugs flying around. The A/C was not on, dusty lamps & chairs, the fridge was completely off... so I had to go out and buy my own cleaning supplies to clean the room & bathroom myself. This is what I get for looking for an affordable place to stay
Business response:
Dear Susan, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,094 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.