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Extended Stay America - Chicago - Lombard - Yorktown Center
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
260 E. 22nd St., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
Albert, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Like it Very reasonable place
Business response:
George, thank you for choosing Extended Stay America on your trip to our city. We are delighted to know you had an overall comfortable stay and that you liked our affordable price. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice comfortable This hotel is close to shopping Great staff nice comfortable rooms safe and convenient
Business response:
Thank you for the wonderful review of Extended Stay America. We are delighted to know you found our location to be ideal for your needs and loved your well-kept room. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
No Sheets For You The room was a little run down, but the big sticking point was that there were no sheets, blankets or pillows for the pullout couch. When we checked in we were not informed that we had to request these items. When we got back to the hotel a little after midnight, the hotel could not provide these items for the pullout sofa because they were all in the wash. Really? Can't you even give them to us at check-in? Poor customer service by the guy on the phone as well.
Business response:
We apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Jazz, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Comfortable We need a place until our new house is ready this place is fantastic clean quiet great staff We are very happy here
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you are having a great stay and that our staff is taking good care of you. Do let us know at our front desk if there is anything we can do to make the rest of your stay an excellent one. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Safe Very nice convenient great staff always safe When you need a place to stay long term definitely the place to be
Business response:
Thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
The rooms are too dark. The hallways are dirty. The staff are kind and helpful. The property is low quality compared to other properties in the area.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Yorktown Center
How is Extended Stay America - Chicago - Lombard - Yorktown Center rated?
Extended Stay America - Chicago - Lombard - Yorktown Center has a 4.2 star rating with 733 reviews.
When is Extended Stay America - Chicago - Lombard - Yorktown Center open?
Extended Stay America - Chicago - Lombard - Yorktown Center is open now. It will close at 11:00 p.m.