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Extended Stay America - Chicago - Lombard - Yorktown Center
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
260 E. 22nd St., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Not great on service. No ice machine on property one ice tray in freezer told it would have to do. Had to ask for kitchen items for the kitchenette. The "provided breakfast" was a joke. Instant oatmeal, coffee and granola bars. Disappointed overall.
Business response:
We regret our hotel and amenities were not to your satisfaction. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our services a bit different than traditional hotels. We would like to mention that our brand standards requires us to keep the kitchenware at the front desk to ensure cleanliness. We appreciate your feedback about our complimentary grab-and-go breakfast and have made a note of the same as we plan any cha... read more
Served our purpose for one night! This was the first time we stayed at an Extended Stay. The room was clean and quiet. We did not get a queen size bed. There was an empty ice tray in the freezer. There was only one wash cloth and two towels for two people. There were no tissues in the room. We asked for a wake up call in the morning, but no one called. There is no exhaust fan in the bathroom and no bar to get out of the tub. The room was clean and quiet.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and that you were impressed with the cleanliness of your room. However, we are sorry there was a problem with your wake-up call. Our Front Office Manager has been informed of your situation to ensure all procedures are being followed by our associates. We also appreciate your observations in regard to your room and have taken a note of the same. Please know, fresh linens and towels along with any toiletries are always available... read more
Business response:
Amanda, thank you for being our guest and letting us know your overall visit was a pleasant one. We strive to provide a better experience to all of our guests, but we missed something while you were here. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Business response:
Thank you for sharing your generous ratings regarding your stay at Extended Stay America - Chicago - Lombard - Yorktown Center. It’s our pleasure knowing your overall experience with us was an enjoyable one. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Richard, thank you for sharing your nice rating. We are happy you had an enjoyable stay and that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Chicago - Lombard - Yorktown Center. Sincerely, General Manager
Underwhelmed Room key didn't work. Had to go back to the front desk to get a key that worked. Bathroom waste basked was full with feminine napkin on top. Found a long black hair on the pillow. Wi-Fi access did not work. Neither did the power button on the TV remote. Worst of all, the clerk at check in could have cared less about any of those shortcomings.
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to improve our facilities and service moving forward. We hope to have another opportunity to provide you with a better experience. Sincerely, General Manager
Nice Rooms - Not Nice Environment The room was nice and very comfortable. The front desk staff were not very friendly. The morning food was unappetizing. Small prepackaged muffins and coffee. Since this is an extended stay hotel, the stairwells were full of bags of trash.
Business response:
Michael. we are pleased to see you enjoyed your stay with us. Although you liked the comfort of your room, we are disappointed to know you did not find our front desk staff friendly. We are sorry for any inconvenience caused. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Larry, thank you for taking the time to post your rating. We are pleased that you enjoyed your stay with us. We hope to see you soon at Extended Stay America - Chicago - Lombard - Yorktown Center. Sincerely, General Manager
It was ok once I was able to check in. However booking through Hotels.com had a a lot of miscommunications. One, my reservation was booked when rooms weren't even available. Once arriving to the hotel, I was forced to still pay full price for a another siZe room. Even though I was charged through the app, I still covered the full cost at the hotel. Yes I paid twice, & had a whole issue when addressing Hotels.com & the supervisor at he site. I would not book through Hotels.com for th Extended stay.
Frequently asked questions about Extended Stay America - Chicago - Lombard - Yorktown Center
How is Extended Stay America - Chicago - Lombard - Yorktown Center rated?
Extended Stay America - Chicago - Lombard - Yorktown Center has a 4.2 star rating with 733 reviews.
When is Extended Stay America - Chicago - Lombard - Yorktown Center open?
Extended Stay America - Chicago - Lombard - Yorktown Center is open now. It will close at 11:00 p.m.