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Extended Stay America - Chicago - Lombard - Yorktown Center
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
260 E. 22nd St., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
Antwon, thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, General Manager
great stay it was great
Business response:
Thank you for your fantastic review. We are thrilled you had a great visit to Extended Stay America. We invite you to experience the same hospitality on a future date. Sincerely, General Manager
Awesome Amazing
Business response:
Mario, it's so nice to read your positive review of your recent stay at Extended Stay America - Chicago - Lombard - Yorktown Center. We are delighted to know you loved everything we offer. We hope to welcome you back soon. Sincerely, General Manager
Overall good I was satisfied with service
Business response:
Vijay, thank you for sharing your review. It’s a pleasure knowing you loved the excellent service we offered. We hope to have the opportunity of welcoming you back soon at Extended Stay America - Chicago - Lombard - Yorktown Center. Sincerely, General Manager
Surprise! This stay was first of its kind... Few highlights: Kitchen: Had kitchen setup without utensils. If you want to cook, get utensils from front desk. Bedding and bath towels: Based of my booking, bedding and towels could have been managed by hotel staff earlier but I had to walk to the front desk to carry the extra bedding and extra towels as well. Breakfast: In the name of breakfast, just received muffins and snack bars with coffee (again had to ask as the tray in breakfast room was empty) This may not be an option i... read more
Business response:
Pankaj, thank you for sharing your feedback. We are pleased you had an overall nice stay. However, we are sorry you were not pleased with our hotel’s policy in regard to our kitchenware and toiletries. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America - Chicago - Lombard - Yorktown Center. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
Bad customer service I had some important work related issues I had that required me to handle online My wifi did not connect to my laptop I called the front desk the representative didn't put in effort to help and seemed like she didn't care ... never got connect and missed my deadline
Business response:
Michelle, we are truly sorry for not handling your issue with empathy and with satisfaction. Upon receiving this review, we've immediately approached the associate who serviced you to get clarity and ensure that situations such as yours are handled swiftly and appropriately. We have redouble our training efforts to make sure this does not happen again. Please accept our sincere apologies, and we hope you will afford us another opportunity to redeem ourselves in the future. Sincerely, General Manager
No breakfast or clean sheets There were no muffins for breakfast and very few snack bars. Didn't get clean sheets and I was there 3days glad I has my own I feel like staff can be more involved with making sure guest are happy
Business response:
Karen, thank you for being our guest and letting us know your overall visit was a pleasant one. However, we apologize for not handling your issue with empathy and with satisfaction. The service that you described is not typical for us, and steps have been taken to address the issue. We hope you will choose us again so we can provide you with a much better experience. Sincerely, General Manager
Old and smelly, but affordable and close by I decided to stay here on a business trip when the hotel prices at the conference center were almost twice the price of this hotel. It was in walking distance of my conference center which was nice - lots of sidewalks and the staff at the hotel were friendly and helpful. While I knew this hotel was a pretty basic-level long-term stay place, I wasn't thrilled that the floors in my room were sticky (even the carpeting) and the whole room smelled like a place that was once smoker-frie... read more
Business response:
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our helpful associates. However, we apologize for the smell of smoke you experienced on your stay. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Lombard - Yorktown Center
How is Extended Stay America - Chicago - Lombard - Yorktown Center rated?
Extended Stay America - Chicago - Lombard - Yorktown Center has a 4.2 star rating with 733 reviews.
When is Extended Stay America - Chicago - Lombard - Yorktown Center open?
Extended Stay America - Chicago - Lombard - Yorktown Center is open now. It will close at 11:00 p.m.