Extended Stay America - Chicago - Midway

Business response:

Dani, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-maintained property. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you once more for taking the time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management 

Business response:

Lillian, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our well-kept property as well as our courteous staff. Kindly know, we strive to communicate all information related to mask requirements as we genuinely care about the safety of our guests and our employees. We appreciate your concerns and look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Arnesha, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kat, thank you for choosing our hotel. We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Almeta, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry you did not experience the best from one of our associates. Your feedback has been discussed with our front desk staff to make sure we are consistent with our service delivery. On behalf of everyone here, we invite you to revisit us for a much better experience. Sincerely, Hotel Management