This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this hotel because it was close to home during my momcation. Overall the stay was ok. I did have to wait a bit to get checked in. The front desk staff were ok as well. I got to my suite and was overall pleased.
Business response:
Thank you for choosing to stay at our hotel for your momcation. We are happy that overall you enjoyed your visit to our hotel. However, we regret the issues you faced at check-in. We will share your comments with our front desk team to be more diligent going forward. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Tyrone, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
All of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Not bad at all! My stay was actually good. I will be back.
Business response:
Ashley, thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Very Merry Christmas! The room and everything was wonderful! Will definetly make a return trip.
Business response:
Antoinette, thank you for your kind words about Extended Stay America. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. We look forward to welcoming you back soon. Sincerely, Hotel Management
:( Left rested, with a lighter wallet than I liked Had a receptionist hang up on me when inhad multiple questions. Seemed like any receptionist that wasnt a manager did not know some of the hotel policies. Late check out options were unclear and not like any other hotel i have stayed at. Had to wake up at 7am to speak with a manager to find out anything. Other customers (with kids) were loud and making noise and even running up and down the halls. Will not be staying at this Extended Stay again.
Business response:
Victor, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced from other guests at our hotel. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted annoyance for all those in the immediate vicinity. We are also sorry for the unsatisfactory service you received from our associates. Be assured we will take appropriate actions to ensure this does not repeat going forward. We encourage you to try us again in th... read more
not happy bad communication Poor customer servic I had called this hotel twice to ask questions oh, and I was hung up on after my first question. I had a really late check-in, night staff could only tell me I could talk to a manager about having an extended checkout if I called the front desk after 7:30 in the morning. When I called the front desk, I am pretty sure that confused my request for an extended checkout for booking an entire another day. I stayed until about 3 p.m. turned in my key and I was told I could not get a... read more
Business response:
Thank you for choosing our hotel for your recent stay, and for taking the time to share your feedback. Please accept our sincere apologies for not delivering the excellent service you deserve during your stay, as it is never our intention to disappoint a guest in any way. We have shared your feedback with our team, and we have taken action to ensure there is no miscommunication going forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,163 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.