Extended Stay America - Chicago - O'Hare - Allstate Arena

Business response:

Dear Guest, Thank you for your feedback! We're glad the location worked well for your needs and provided the convenience you were looking for during your time with us. Being close to local businesses and key spots makes it easier for guests to settle in and focus on what brought them to the area. We appreciate you choosing to stay with us and hope to welcome you back on your next visit. Sincerely, Hotel Management 

Business response:

DearGuest, Thank you for choosing Extended Stay America and for taking the time to review our hotel. Our team takes pride in delivering top-notch hospitality and strives to ensure each guest has a homelike experience, so we appreciate your kind words regarding the service you received during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience at Extended Stay America with fellow travelers. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our front desk staff. They will be pleased to learn that our guests notice and appreciate their efforts. We hope you will stay with us again anytime you return to our area.Sincerely,Hotel Management 

Business response:

Dear Guest, We appreciate you choosing us and are grateful for your insights. It is great to know you found our location convenient, but we’re sorry for the inconvenience you experienced with the bathroom and lack of hot water. Guest comfort is of utmost importance to us, and we will ensure this is addressed with our maintenance team to prevent future occurrences. We also appreciate your comments regarding the complimentary grab-and-go breakfast offerings and hope you enjoyed it. Your insights help us improve, and we hope to... read more