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Extended Stay America - Chicago - Schaumburg - I-90
- Hotels
- Schaumburg, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2000 N. Roselle Rd., Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arriving there was a group of 3 young people checking in. It took over 15 minutes to get them checked in. Instead of asking them to step aside until they had everything they needed, so he could help the next person, we all had to wait. I asked for a handicapped room with a walk in shower and he told me I was all set up. I went to my room, there was no walk in shower. After I unloaded my car I went out to eat and when I came back I noticed that the bathroom had not been cleaned, half the lights did not work and when took... read more
Business response:
Dear Jo Ann, Thank you for taking the time to evaluate your stay. We sincerely regret the issues that compromised your experience. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. Further, we apologize for any inconvenience you encountered while checking in and even more so for the disappointment caused by not receiving the room you requested. We will address these concerns with our team to ensure such matters are not repeat... read more
Stayed here several times and its just right for my needs for a one week stay and close to my business hub.
The hotel is being remodeled. So hard to rate the property. You could definitely dirty from it.
Business response:
Dear Erin, Thank you for taking the time to review our hotel. We were disappointed to read about the cleanliness issues you encountered during your visit, and we sincerely apologize for not meeting your expectations. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - I-90
How is Extended Stay America - Chicago - Schaumburg - I-90 rated?
Extended Stay America - Chicago - Schaumburg - I-90 has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Chicago - Schaumburg - I-90 open?
Extended Stay America - Chicago - Schaumburg - I-90 is open now. It will close tomorrow at 12:00 a.m.