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Extended Stay America - Chicago - Schaumburg - I-90
- Hotels
- Schaumburg, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2000 N. Roselle Rd., Schaumburg, IL, 60195, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for, but I expected more than what I got. The breakfast was only instant oatmeal, small muffins, and coffee. There was no cable service the entire 2 day stay and no offer to credit me upon check out. When I inquired about it, I was repeatedly told "they're working on it". Room neighbors loud at 11:30 @ night and had to open door, peek out and ask for them to quiet down. Room itself was comfortable.
Business response:
Dear Lynn, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the various problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flawless stay in ... read more
I found blood on the pillow cover and on the besdheet too
Business response:
Dear Vishal, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sinc... read more
Quiet and comfortabke place. Easy access back to the city. One thing to improve would be breakfast options.
Business response:
Dear Indira, Having you as our guest at Extended Stay America was a pleasure. We are delighted our hotel offers everything you need to enjoy a relaxing stay. However, we are sorry for your disappointment with our breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management
It was really gross and not like in the pictures. Not all the lights worked in the room, the microwave was gross with mold growing in it, and the shower didn’t seem to work right. The hallways were dark and kind of spooky. I understand they are working on upgrading the rooms but this was not a great stay.
Business response:
Dear Benjamin, Thank you for your valuable feedback regarding your time with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We would love for you to experience our updated look and hope you will return a... read more
I didn’t expected that they changed security deposit $50
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We apologize for any inconvenience caused by our deposit policy. We strive to be transparent and inform guests of these charges on all booking platforms. The deposit is meant to cover any incidental charges that may occur during your stay and is refundable. We regret if this was not adequately communicated to you. We hope the rest of your visit was enjoyable and you will stay with us again whenever you are in the area so we can provide you wi... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - I-90
How is Extended Stay America - Chicago - Schaumburg - I-90 rated?
Extended Stay America - Chicago - Schaumburg - I-90 has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Chicago - Schaumburg - I-90 open?
Extended Stay America - Chicago - Schaumburg - I-90 is open now. It will close tomorrow at 12:00 a.m.