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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room needed some updates. Showerhead was broken. Hotel staff was nice and accommodating.
Business response:
Thank you for being our guest. Although you enjoyed your overall time with us and liked our courteous associates, we are sorry that you were unhappy with the condition of your room and regret the inconvenience it caused. Your feedback is of utmost value to us, and we will share it with the concerned team to see where we can make improvements. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Brad, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Rooms are much smaller and very little shower compared to other extended stays.
Business response:
Joseph, thank you for staying with us. We are sorry you were not that happy with the size of your room and regret any inconvenience it caused. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Staff was friendly and the room was clean. I would stay here again or recommended to friends.
Business response:
Thank you for being our guest at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. We are glad to read you loved your spotless room and were impressed with the service received from our associates. We appreciate you recommending us and look forward to seeing you again soon. Sincerely, General Manager
Everything was nice, peaceful and clean.. I will be coming back thank you
Business response:
Thank you for taking the time to share your experience at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. We are delighted to know you thoroughly enjoyed your time with us and that you loved our spotless property. We appreciate your kind feedback and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Damien, thank you for being our guest. We appreciate you choosing Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager
It was for a church youth group that was attending concerts at King's Island. The overall stay was fine, but the check-in that took 45 minutes that first evening was terrible! Absolutely ridiculous!
Business response:
Thank you for staying at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road while here for a concert. We are glad to know your overall visit was a pleasant one and that our location was convenient for your needs. Your feedback has been shared with the entire team in an effort to improve our service moving forward. We hope you will choose us every time you are in the area. Sincerely, General Manager
We will find somewhere else to stay next year. The staff at the front desk in the evening made it seem like we were a bother to them. I received a phone call from the front desk at 11:15pm the day we had checked in telling us that there had been a mistake and we were put in the wrong rooms. It was 11:15 at night, what were we expected to do, pack up 3 rooms of teenagers and move? Why did they call me and at that time of night? Also not happy that they let a pizza guy deliver to our room at 1:30 in the morning. We should have... read more
Business response:
We appreciate you being our guest. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. In regard to the bug and odor issues, your comments will be shared with my housekeeping team to take corrective actions. I truly hope this unfortunate situation will not prevent you and your family from staying with us again. ... read more
Very disapointed The hotel was nice and I would considering staying at another Extended Stay Hotel but not this one. Customer service is the worst I have ever experienced in all my travels. The desk clerk (Karen) was extremely rude and even hung up on when I called the desk for one of their comfort packages. I called back and she very sternly said what do you want. She finally told me I would get one the next day but it never arrived. The day clerk did give my wife a small coffee pot, two coffee cups and two table spoons the... read more
Business response:
Richard, we are extremely concerned to read your comments and apologize for the behavior of one of our associates. We provide thorough training for all employees, and we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience caused, and please give us the opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.