Extended Stay America - Cincinnati - Blue Ash - Reagan Highway

Business response:

Thank your taking our survey. Looking forward to serving you in the future. 

Business response:

Thank you for rating your experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to know we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Jillian, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for always making Extended Stay America your home away from home. We are thrilled to know you had a nice time with us and that you were impressed with our courteous associates. We will be sure to share your kind compliments with our team. However, we regret the housekeeping oversights in your suite. We value your feedback and look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Dorothy, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wayne, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It was a delight to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked your well-kept suite, we are sorry for the odor you experienced. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. Also, your comments concerning the condition of our property have been shared with the appropriate team. We hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management