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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
there was nothing for the kitchette, that's the reason we choose this motel because we were going to need it for a few months, but nothing there to cook with, could have gone cheaper motel with just fridge and microwave.
Business response:
Jill, thank you for being our guest. We are sorry that our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our team to communicate this clearly going forward. We regret the inconvenience this caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General M... read more
Just ok Overall, it was alright. Could have been much better. As soon as we walked into our non-smoking room we were immediately hit with the smell of smoke. We called the front desk to let them know so they didnt think it was us & charge us the $250 fee. They offered us some Febreeze to cover the smell. Since this is an Extended Stay the rooms are equipped with kitchenettes however we had absolutely no utensils of ANY kind. Nothing. Which we needed. I had to track down housekeeping who took me to a room directly next to our... read more
Business response:
Leslie, thank you for taking the time to review your stay. We are extremely sorry for the smoke odor you experienced in your room and the issues you had in the bathroom. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I truly hope this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. Sincerely, General Manager
Good location to downtown Cincinnati Not a bad place to stay. No hair dryer in the room, continental breakfast was lacking
Business response:
Matt, thank you for staying with us. We are glad you had an overall nice visit and that you liked our location. That being said, we are sorry for not meeting some of your expectations. Since our suites are designed for guests desiring home-like living, these guests often bring their own bath amenities such as hairdryers. These items are available and complimentary at the front desk at any time. We hope you will give us another chance so we can serve you much better. Sincerely, General Manager
Convenient but dingy This place is very convenient to the ball park and shuttle service to the games is right out front. It's ok for a one night stay. I wouldn't want to be there longer. Beds are hard and rooms are old. Cleaning appeared to be so so. Road noise, hallway noise and noise from people in the room above us was loud. They claim that they lock the doors at night for security purposes. But I went outside a couple of times after 11:00 and the doors were still opening without a key card. Nobody was at the desk to stop... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Convenient location and excellent staff Needed a hotel for just one night close to ballpark and airport. This was both and at a low rate fir a quality property. Would definitely stay there again.
Business response:
Thank you for sharing your experience at Extended Stay America. We are delighted to know you loved the convenience of our location and were impressed with the service provided by our courteous associates. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Spacious room with nice facilities. Clean and quiet.
Business response:
Thank you for being our guest. We are happy to know you liked your roomy room and loved our clean environment. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager
Business response:
Sorangel, thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 4.2 star rating with 1,051 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.