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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room/horrible mattress The room was clean and had plenty of room. Our only complaint is that the bed was extremely uncomfortable. We did not sleep well and both my husband and I are suffering with back/shoulder pain today. The mattress is less than 6 inches deep and it don't believe there were box springs underneath. Everything else was great. The staff was friendly.
Business response:
Dear Michelle, Thank you for sharing your feedback with us. We're glad you enjoyed most of your stay and loved our clean, spacious suite and friendly staff. However, we sincerely apologize for the discomfort you experienced with the bed. A good night's sleep is crucial, and we understand how frustrating it can be when the mattress does not meet expectations. Your concerns will be shared with our team to ensure that we address this issue and make the necessary improvements. We hope to have the opportunity to provide you with ... read more
Not the room I booked Booked a King room. When we got there, they only had a queen room left that was handicap friendly. They gave us a $25 discount. Bed was hard and uncomfortable. Went to get a shower in the morning and it only had a hand held shower head and nowhere to hook it on the wall to actually shower. That was difficult to say the least.
Business response:
Dear Jaimi, We regret any inconvenience you experienced during your stay. Sometimes, unexpected situations can lead to room changes. We appreciate your understanding. Your feedback regarding the bed's comfort and the shower setup is valuable to us, and we'll use it to improve our services. It's our hope that we can provide you with a more enjoyable experience on a future visit. Your comfort is essential to us, and we'll work hard to meet your expectations.Sincerely,Hotel Management
The front desk person Yvonne was wonderful and helpful. Room was clean and there was plenty of towels. Thank you
Business response:
Dear Felipe, We're delighted to hear about your positive experience at our hotel and the excellent service provided by Yvonne. Clean rooms and ample towels are essential for a comfortable stay, and we're glad we met your expectations. Thank you for choosing to stay with us at Extended Stay America, and we look forward to welcoming you back for another enjoyable visit in the future.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,004 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.