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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Extended Stay America Hotel Cleveland - Beachwood is located at 3820 Orange Pl, Beachwood, OH. This business specializes in Hotels & Motels and Other Lodging.
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable It was not clean properly, had a bad odor, and sheets had stains on them.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Birthday Stay The hotel was conveniently located to stores, restaurants, and bars. It was comfortable and quiet.
Staff not very welcoming
Business response:
Richard, thank you for being our guest at Extended Stay America. We appreciate your wonderful rating as it shows you had a good time at our hotel. However, we are sorry if you did not experience the best from our associates. We want every guest to know how much we appreciate their patronage; therefore, we regret this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. We hope to see you again in the future so we can provide you with a perfect stay. Sincerely, Hotel Manage... read more
Stay somewhere else. Nothing great about this place. It had a kitchen with no supplies. The place smelled horrible and the halls were dirty. The walls are super thin and I’m pretty sure the neighboring room had their window open and we’re smoking with their head hanging out or something because I kept hearing coughing and hacking outside my window on the 3rd floor. The bed only has a sheet on it…NO BLANKETS…in Nov in Cleveland, Ohio. I had to sleep in a hoodie to not freeze to death. The cable on the back of the TV was unhoo... read more
Business response:
Sonja, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the concerns you had with your room. We will review this with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 4.1 star rating with 1,124 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.