This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen to help families stay longer was nice. The behavior of reception guy in the morning was weird.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're thrilled to know you loved having a kitchenette in your room, but we're sorry for the inconvenience you had at the front desk due to one of our associates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Parking was ample Room is good sized and has full kitchen Room was musty
Business response:
Thank you for staying with us at Extended Stay America. We are glad you liked our spacious rooms and had an overall pleasant stay. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Full kitchen - lots of space. Nice separation of beds for two people
Business response:
Thank you for your recent stay at Extended Stay America. We are happy to read you enjoyed your comfortable suite and fully equipped kitchen. We appreciate your feedback, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
For our stay it worked, but the staff does not clean well. Under wear in our bathroom from previous guest. There was trash behind the furniture that was not cleaned. Need to work on that. Place was close to many venues. Which was good.
Business response:
Thank you for staying with us during your visit. We are happy you liked our convenient location close to various places and had an overall comfortable stay. We regret your disappointment regarding the issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest's arrival. We are sorry for this ... read more
The bed and the pillows were terrible. Entryway smelled funny but otherwise it was fine. It fit our needs for an appropriate price. I did reserve a single queen bed and we were put in a room with two full beds but that's not the end of the world and I understand those things change.
Business response:
Thank you for being our guest. We're glad to know you were pleased with our affordable rates and that overall you had a pleasant time with us. However, we're sorry for the inconvenience you had with your bed and the odor you experienced while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Cable service and WiFi was terrible. Could not use internet and the tv was semi scrambled.
Business response:
Thank you for choosing us. We are sorry for the issues you encountered with the internet connection and regret you had a disappointing stay. We have notified the appropriate team members to have a proper examination. We hope we have another chance so we can make your next trip a pleasant one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.