This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Stay @ Extended Stay! The room was clean, and neat, and actually really nice! It was a short stay, but the room was perfect! Great price!
Business response:
Zak, we appreciate you for the gracious review of Extended Stay America. It was a pleasure knowing everything went well during your stay and that you loved the comfort of your well-appointed room. On behalf of our team, we invite you for another visit. Sincerely, Hotel Management
Comfortable stop overnight while travelling long distance. Clean comfortable room. The only issue is the breakfast that was included in the price is misnamed. In actuality, it consisted of a protein bar and a package of instant oatmeal. Would have preferred a more robust hot breakfast rather than a grab and go. Otherwise I recommend staying here
Business response:
Janet, thank you for choosing Extended Stay America for an overnight stay. We are glad to know you liked your well-appointed room and that overall you had a pleasant time with us. However, we’re sorry our grab-and-go breakfast was not to your liking. We will share your feedback with our Brand Leaders so they can use it while planning the new breakfast offerings. We appreciate you recommending us to future guests and hope to see you again soon. Sincerely, Hotel Management
Good location, clean with easy access to where I needed to be. Staff were helpful and friendly
Business response:
Wendy, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Taryn, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Daraliz, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Very nice front desk receptionist. He also did well by encouraging to me come back and helpful in providing kitchen items for use during stay. Deluxe suite really was deluxe and the room was great and clean!
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were so impressed with our courteous associates and also loved your accommodations. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management
Everything was ok except the bathroom had hair in shower and sink and dirty tub.Also the shower didn’t work 100%. Bed had hairs in it Etc Aside from that it was ok
Business response:
Christina, thank you for reviewing your stay with us. We're glad to know overall you had a pleasant experience, but we're sorry for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.