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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay here was acceptable, but with many caveats that will probably have me selecting another hotel in the future. Service at the front desk was available only during certain hours, which made it difficult to check in, and check out. It seems that the management has the clerk multitask, also doing laundry (and I assume, other tasks). This would be fine, so long as there was coverage. The room itself felt a little cheap and dated, most bothersome to me was that there was a constant "smoke" odor, when it was supposed to be ... read more
Business response:
Thank you for being loyal to our brand. We are pleased to know you slept well on our comfortable beds and that you liked our television channels. However, we are sorry your non-smoking suite had a smoke odor. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. We value all your feedback and invite you to stay with us again the n... read more
Business response:
Mary, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
My favorite place to stay but this time I had to wait for linen for the pull out bed which was inconvenience for my children to go to sleep.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know except for an issue you had a nice time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Very friendly atmosph and clea love this place would come again
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our courteous associates. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Crystal, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
It was great
Business response:
Curtis, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Jonathan, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Staff at front desk was great. He was nice and went above and beyond to help accommodate.
Business response:
Ashley, thank you for reviewing your stay at Extended Stay America. We are delighted to read that the associate you mentioned went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.