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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Brandon, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management
Clean hotel, helpful staff The only negative is the free breakfast consisted of coffee with only sweetened cream and a granola bar
Business response:
Chris, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. We will make note of your feedback as we plan any changes in our breakfast offerings.We appreciate your review and hope you will visit us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Jessica, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Good to go Nice, friendly staff. Good value for the price. Only complaint from me is the hard bed. My husband was happy with the bed.
Business response:
Gail, thanks for staying at Extended Stay America and for the feedback. We are delighted to read you were benefited with the service offered by our staff and that you found us to be a great value. It was a pleasure hosting you, and we look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Police showed up and to me that's never a good sign. Bed was warped with a mound in the middle slopping off to the sides. Staff was friendly. Nathan was great.
Business response:
Thanks for the feedback. Although you liked the service offered by Nathan, we are sorry for the cleanliness issue you had and regret the inconvenience caused. We take the cleanliness of our rooms very seriously, and steps are underway to ensure this does not happen again and also will make note of your comment as we plan any changes to our breakfast offerings. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
Price was very reasonable. Hotel was very clean, nice sized rooms, bed was very comfy. Best sleep I have had away from home. Hotel staff were friendly, expedient and helpful. There was plenty of parking close to the doors. Did not try pool or hot tub. They offer coffee and muffins for breakfast. Rooms were quiet. Did not hear other people's noise or noise from the traffic outside.
Business response:
Thank you for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you were impressed with the service offered by our staff and that you liked your spotless room. Your comments in regard to breakfast will help us to improve our product offerings. Thanks once more, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff do not clean your room during the day. Overall pleasant stay.
Business response:
Thank you for being our guest. We are pleased to read you had an overall good stay. But, we are sorry we missed meeting some of your expectations while you were here. Also, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you for a minimal fee. We hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Came in for a quick 2 night stay. Convenient right off the freeway
Business response:
Thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were impressed with our convenient location and that you had an enjoyable stay while here. Thanks once more, and we look forward to welcoming you back soon. Sincerely, Hotel Management
False advertising False advertising without a doubt. Their “free breakfast” consists of old coffee and granola bars. That’s it. If you don’t like old coffee and granola bars too bad. You have to ask for a coffeemaker for your room, but without coffee. So if you want t brew fresh coffee in your room and you don’t have a car, you’ll have to Uber to a store. You have to ask for a hair dryer, not included in the room. I reserved a queen bed, it was a full. Pillows are hard, cases are as soft as a paper bag. I talked to the manag... read more
Business response:
Jody, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting all of your expectations with our facilities and regret that you were not happy with our complimentary grab-and-go breakfast offerings. Your feedback is valuable as it will help us improve our moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.