Extended Stay America - Colorado Springs - West

Business response:

Victor, thank you for sharing your generous rating regarding your visit at Extended Stay America. It’s our pleasure knowing your overall experience with us was an enjoyable one. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Ciji, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager 

Business response:

Doug, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you liked our convenient location and had a good night sleep. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Bonnie, thanks for your feedback. Although you liked our overall service, we are sorry for the cleanliness and service issue you experienced while here. Your concerns will be shared with the respective team in an effort to improve our service and facilities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sinc... read more

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager 

Business response:

Charles, our thanks for taking the time to review your stay. We are pleased you had an overall nice visit. We would like to inform you that to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We will make sure this is communicated clearly at the time of check-in. We hope you will consider staying with us as we would love to provide you with a much better stay. Sincerely, General ... read more

Business response:

Oscar, thank you for your visit. Although you enjoyed our convenient location and the kitchenette in your room, we are sorry for the service issue you experienced and regret the inconvenience it caused. We will step up our efforts to make sure we are more responsive going forward. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

James, thank you for being our guest at Extended Stay America - Colorado Springs - West. We are pleased to read you had a pleasant stay and that our courteous associates was to your satisfaction. It was our pleasure hosting you, and we hope to see you again in the future. Sincerely, General Manager