Extended Stay America - Columbia - Columbia Corporate Park

Business response:

Mah, thank you for the glowing review of Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad our location was convenient for you and that you were impressed with the service provided by our staff. However, we're sorry for the smoke smell you experienced while you were here. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sin... read more

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We look forward to your next visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and liked our ideal location. It was a pleasure to have you here, and we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We're sorry for the cleanliness issues you encountered while here and the inconvenience caused. Please be assured that we have shared your concerns with our housekeeping team for review and action. We value your feedback as it will help us improve our guest experience. We hope to have another chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management