Extended Stay America - Columbia - Stadium Blvd.

Business response:

Thanks for sharing your experience at Extended Stay America. It feels good to know you liked our affordable value and that you had a great stay with us. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

We are so pleased that you stayed with us at the hotel name, and we are grateful that you took the time to share your feedback online. We were thrilled to read about your fantastic stay and that your room and our hospitality were just right for you. Thank you again for your comments, and we look forward to welcoming you back on your next trip. Sincerely, Hotel Management 

Business response:

Matthew, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a wonderful stay with us. Also, please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rick, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest at Extended Stay America. We are happy to know you found us to be a good value and were impressed by the service provided by our friendly associates. Also, we have asked our housekeeping team to deep clean the room to remove the smoke odor. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodation and found us to be a good value. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management