Extended Stay America - Columbia - Stadium Blvd.

Business response:

Thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. Although you had a pleasant stay, we apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Fayz, thank you for being our guest at Extended Stay America. We’re glad to know overall you had a pleasant time with us, but we’re sorry our grab-and-go breakfast was not to your liking. We will share your feedback with our Brand Leaders so they can use it while planning any changes to our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

We are sorry for the cleanliness issues you encountered and for the unpleasant stay you had with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management