This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Worthington
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
7465 High Cross Blvd., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
while we did not encounter any issues during our stay, 2 separate parties disclosed they found bed bugs in their rooms. I found this to be pretty disturbing and would have opted to stay somewhere else if it was earlier in the night when I became aware of this information. We checked our room top to bottom and no sign of bed bugs for us. other than that, the hotel was fine for our one night stay. let this be a reminder to always check for bed bugs first thing!
Business response:
Caitlyn, thank you for being so specific in your evaluation of our hotel. We are glad to see from your rating that you had a pleasant stay overall. However, we are sorry for the disappointing experience you had and, rest assured; we will review your additional comments appropriately and take action. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Great location to many near by restaurants Front desk Stacy was very helpful checking us in. She explained everything in detail due to Covid restrictions. Super friendly. Rooms were very cleaned. The amenities were there and the price was right. Lots of restaurants walking distance from the hotel.
This hotel did not meet Americans with Disabiities Act standards. There was no handicap accessible entry doors, there was not a door stop on the room door. It was EXTREMELY DIFFICULT to use the hotel cart. Because there was no door stop, I had a VERY DIFFICULT time taking my belongings, on the cart, both IN and OUT of my room AND OUT the main hotel doors because of inaccessible doorways. My son, who was with me, has multiple disabilities. I was very frustrated by just how INACCESSIBLE this hotel was for him.
Business response:
Julie, thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. This is not the kind of impression that we want our guests to have. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Staff was awesome.
Friendly staff, quiet
Business response:
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Worthington
How is Extended Stay America - Columbus - Worthington rated?
Extended Stay America - Columbus - Worthington has a 4.3 star rating with 1,062 reviews.
When is Extended Stay America - Columbus - Worthington open?
Extended Stay America - Columbus - Worthington is open now. It will close tomorrow at 12:00 a.m.