Extended Stay America - Corpus Christi - Staples

Business response:

Jesus, thank you for evaluating your stay. We are happy to read you liked the service we offer and that you had an overall pleasant stay. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management 

Business response:

Sunni, thank you for staying at our hotel. We are happy to know the service offered by our front desk staff were satisfactory for your needs and that you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience this caused. Your concerns will help us to improve our facilities and amenities moving forward. We encourage you to try us again in the near future, as we are confident you will enjoy a better visit. Sincerely, Hotel Management 

Business response:

Imelda, thank you for the wonderful rating of Extended Stay America! We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Carla, thanks for reviewing your stay and for the feedback. We are pleased to know you received an excellent customer service from our staff and that you had an enjoyable stay. Your praises have been shared with the entire team, especially with Jennifer for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your work week. We are delighted to read you had a great time with us and that you loved your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America an for the wonderful feedback. It is a pleasure knowing you were impressed with our location and that you loved the excellent service offered by our staff. Your compliments have been shared with the entire team for a job well-done. Thanks again, and we look forward to serving you again when in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Veronica, thanks for evaluating your stay. We are glad to read you liked our service and your room. We value your feedback in regard to the beds and have taken a note of it. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management