Extended Stay America - Dallas - Coit Road

Business response:

Thank you for choosing Extended Stay America for your accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We hope to welcome you both back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Clover went a step beyond to make your visit more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. Sincerely, Hotel Management 

Business response:

We are flattered by your very kind review of Extended Stay America. Team members like Clover are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay. We are extremely concerned with the behavior of one of our front desk associates and apologize for this disrespect. Our staff genuinely cares about providing an enjoyable stay, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with her, to remind her our main goal is to provide outstanding customer care to our guests. Having said that, we are happy to see your overall time was comfortable, and we will share your feedback w... read more

Business response:

Thank you for choosing to stay with us at Extended Stay America. We work hard to make our guests happy. Please enjoy the rest of your stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our friendly staff, we are sorry for the inconvenience you faced due to the noise from other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management 

Business response:

Jerry, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the cleanliness issues you encountered in your room and regret the inconvenience it caused. It is our hope that everything was resolved to your total satisfaction. Meanwhile, your comments have also been discussed with our housekeeping team to make sure we are consistent with our service delivery. We value your business and encourage you to choose us again so that we can provide you with a better experience. Sincerely, Hotel Management