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Extended Stay America - Dallas - Las Colinas - Green Park Dr.
- Hotels
- Irving, TX
About this business
Location details
5401 Green Park Dr., Irving, TX, 75038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Estuvo bien la estadía
Average location. Nothing memorable
Business response:
Dear Robert, Thank you for your feedback. We are sorry to hear your stay was not more memorable. Your comments are valuable to us, and we will strive to enhance our services and amenities to provide a more exceptional experience in the future. We hope you will give us another opportunity to exceed your expectations.Sincerely,Hotel Management
I arrived early and I was told early check in is not available for third party bookings so I had to wait. I had no problem with that but I needed to use d bathroom and was told no because it was only for guests so I had to drive 5min to a gas station. Rooms are decent, I saw several cockroaches in my room. And breakfast was very basic: coffee tea , energy bar and muffin. Hotel or decent for the price but maybe the could be more nice with customers
Business response:
Dear Rolando, Thank you for sharing your experience with us. We apologize for the inconvenience regarding early check-in restrictions and the restroom access policy. Your feedback regarding the cleanliness and breakfast options is appreciated and will be addressed with our team. We strive to provide a welcoming and comfortable experience for all our guests and regret any lapse in customer service. Please be assured that we are taking your comments seriously to improve our services. We hope to welcome you back for a more plea... read more
An info sheet on local grocery, gas & takeaways would
Business response:
Dear peter, Thank you for taking the time to share your review. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations, and we apologize if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another pleasurable stay.Sincerely,Hotel Management
Just be aware- there's no airport shuttle, no breakfast- just coffee water and non functioning pool. So, it's not as described.
Business response:
Dear Oksana, We regret that your experience didn't align with the expectations set by the description. We apologize for any inconvenience caused by the absence of an airport shuttle, the limited breakfast options, and the condition of the pool. Your feedback is essential, and we'll use it to improve our services. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Is what it is. The room did what I needed it to do. Just needed a place to sleep for the night. No frills, no spills.
Business response:
Dear Dominic, Thank you for choosing our hotel for your stay. We're pleased to hear that the room served its purpose well for you. Providing a comfortable and convenient place to rest is our priority. Your feedback is valuable to us, and we look forward to welcoming you back for another simple and satisfactory stay. Sincerely,Hotel Management
None
Breakfast is really not anything.
Business response:
Dear Bradford, Thank you for your recent review. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. However, we regret any inconvenience you experienced regarding our breakfast service. We appreciate your valuable feedback as we are dedicated to maintaining a high standard of service for our guests, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Las Colinas - Green Park Dr.
How is Extended Stay America - Dallas - Las Colinas - Green Park Dr. rated?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. has a 3.3 star rating with 1,401 reviews.
When is Extended Stay America - Dallas - Las Colinas - Green Park Dr. open?
Extended Stay America - Dallas - Las Colinas - Green Park Dr. is open now. It will close tomorrow at 12:00 a.m.