Extended Stay America - Dallas - Richardson

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay, we are sorry you were disappointed with the toilet in your suite. Your feedback has been shared with the appropriate team so that it can be addressed. We value your business and hope to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

Clinton, thank you for your review. We are glad that you enjoyed other aspects of our hotel. However, we apologize for the concerns you had due to the pet smell and that this put a damper on your stay. We will promptly take action to rectify the problem. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management 

Business response:

Sheena, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Sheena, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Sheena, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nina, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. Please know we are taking every possible measure to make sure this does not happen again. Moreover, we are sorry for the issues you encountered due to smoke. Your concerns will be shared with the housekeeping team so that they are more diligent going forward. We hope y... read more