Extended Stay America - Daytona Beach - International Speedway

Business response:

Thank you for being our guest. Although you had an overall pleasant stay, we are sorry we missed meeting some of your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Dennis, thank you for being our guest. We are pleased to know you had an overall pleasant time with us, but we are sorry for the cleanliness issue you had in your room. Rest assured, we have shared your feedback with the housekeeping team so that our future guests never encounter a similar issue. We hope you will consider a future stay so that we can make it up to you. Sincerely, Hotel Management 

Business response:

David, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Lesa, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Mike, thank you for choosing our hotel. Although you liked our location, we are sorry for the issues you experienced. We have made a note of your feedback and have shared it with the appropriate team to see where we can make changes. We look forward to having you visit again so that we can provide you with a better stay. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Terra, please accept our apologies for the cleanliness issue you experienced in your room and that you were disappointed with our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. ... read more

Business response:

Cynthia, thank you for your review. Although you liked your comfortable room, we are sorry for the odor issues you had while here. We have shared your feedback with the housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management