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Extended Stay America - Denver - Tech Center South - Greenwood Village
- Hotels
- Greenwood Village, CO
About this business
Location details
9253 E. Costilla Ave., Greenwood Village, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you taking the time to let us know how we are doing and would encourage you to contact the hotel directly to give us specifics concerning how we could have done better to make your stay better. Again thanks for letting us know about your experience.
Great room for money!! It's the best deal for the price, place is clean, staff leave you alone, no body is there to bother you. Definitely recommended
Business response:
We appreciate the positive feedback showing that all of our hard work is paying off. We look forward to serving you again in the future.
Ok for price, customer service needs work Horrible front desk service. Acted completely inconvenienced and irritated if you called or came to front desk for anything. Even checking in!
Business response:
I apologize for the service that you received. We will all work on getting better at making sure we are being as accommodating as possible. I know that I personally need to work on this and will encourage other members of staff to remember that without the guests we would be lost. I appreciate you taking the time to give us your honest evaluation and I hope that you return in the future to see how we have improved.
Adequate we chose this hotel for the location and the kitchen. The kids would have liked to have a pool but they survived without one. The room we stayed in was clean and didn’t have any lingering odor. The employee we encountered was helpful and friendly I’m sure we added plenty to his already busy schedule. I was disappointed in the hide-a-bed it was a twin size bed which in itself was not a problem my boys are younger and would have fit fine but the mattress was so poor that the springs poked even the baby and the boys en... read more
Business response:
I appreciate you taking the time to give us your honest opinion concerning your stay and we also appreciate you choosing to stay with Extended Stay America-DTC South-Greenwood Village. I will take your comments and ensure that we do our best to improve upon what we offer to guests. Thanks again for staying and we hope to be able to serve you again in the future.
Alexis was wonderful at working with us when we had any issues. As was any other staff we talked to.
Business response:
Thank you for staying with us at Extended Stay America. Although you had some issues in your room, we are happy our associate Alexis was able to resolve them to your satisfaction. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you again, and we hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
We are sorry to hear that your experience was not up to your expectations. If you would like to speak to me directly about how we could do better for your future stays or for other guests we are available.
Overall location is good,room was clean,and not smoked in, Decor was dated,breakfast was definitely a snack. The biggest turnoff was some of the regulars and the noise. A/c was marginal. For 10 more per night I found better places in the area
Business response:
Thanks for being our guest. We are glad to read you had na overall pleasnat visit and liked our location. However, we are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Ok quiet It was ok quiet and there grab and go breakfast was cool.
Business response:
Weston, thank you again for staying with us at Extended Stay America and the perfect rating. We're so happy you were comfortable here and you took advantage of our complimentary grab-and-go breakfast. We want you to start the day off right, and we are glad we could help. We look forward to welcoming you back soon. Safe travels! Sincerely, Hotel Management
I was trying to check out and No one work at the desk you have to call using a phone and even after doing that they the phone rang and a girl came from down the hall and seen me and did not greet me it was just straight to do you need something. When we arrived me and my son all we heard was dogs barking in the hall thought I was in a animal shelter I could say I won't ba going back.The girl that check me in was nice and helpful.
Business response:
Maria, thank you for being our guest and for sharing your feedback. We are sorry for the unsatisfactory service you received at the time of your check-out and also for the inconvenience you had during your stay. We will share your concerns with our appropriate team members to ensure this is not repeated. We hope you and your son will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Tech Center South - Greenwood Village
How is Extended Stay America - Denver - Tech Center South - Greenwood Village rated?
Extended Stay America - Denver - Tech Center South - Greenwood Village has a 3.3 star rating with 1,581 reviews.
When is Extended Stay America - Denver - Tech Center South - Greenwood Village open?
Extended Stay America - Denver - Tech Center South - Greenwood Village is open now. It will close tomorrow at 12:00 a.m.