Extended Stay America - Denver - Tech Center South - Inverness

Business response:

Dear Catherine, Thank you for your feedback. We understand how important it is to feel safe, especially when traveling with a pet. We regret that you felt uneasy and appreciate you bringing this to our attention. Guest safety is a priority, and we continuously work to ensure a secure environment. Your concerns will be shared with our team to improve security measures. We value your stay and hope to welcome you again for a more comfortable experience. Please don’t hesitate to reach out if we can assist you further. Sincerely,... read more

Business response:

Dear Teddy, Thank you for your review. We appreciate you taking the time to share your experience. If there is anything specific you’d like to provide feedback on, we would love to hear your thoughts. Guest satisfaction is important to us, and we always strive to improve. We hope to have the opportunity to welcome you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Dear Linda, Thank you for your feedback! We’re delighted you enjoyed the convenience of the full kitchen and the location during your stay at Extended Stay America. Having everything you need close by can make a big difference, and we’re glad we could provide that for you. We look forward to welcoming you back for another comfortable and enjoyable visit.Sincerely,Hotel Management 

Business response:

Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Dear Jennifer,Thank you for your feedback. We are glad to hear you had a positive interaction with our team, but we deeply regret the concerns you raised about your room. The TV issue and the condition of the door frame are not reflective of our standards, and we apologize for the discomfort this caused. We are addressing these matters promptly to ensure improvements. Your experience matters to us, and we hope to welcome you back for a better stay in the future.Sincerely,Hotel Management 

Business response:

Pedro, Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Dear Steven, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. While it’s good to hear that you found the staff friendly, the concerns about the room’s odor, bedding, and shower curtain are unacceptable and not reflective of the standards we strive to uphold. Your comments will be shared with our team to address these matters promptly. We hope you’ll consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management