Extended Stay America - Denver - Tech Center South - Inverness

Business response:

Dear Jenna, Thank you for your positive feedback! We're delighted to hear that you appreciated our pricing transparency and found our rates to be reasonable. Providing excellent value for our guests is important to us, and we're glad we could meet your expectations in this regard. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Zachary, , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Rafiel, , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Jenna , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Christopher Thank you so much for the good review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow. 

Business response:

Dear Sara, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, as providing our guests with a clean environment and seamless service is our top priority. We will address this with our housekeeping and maintenance teams to prevent future occurrences. We genuinely value our guest's satisfaction, and we hope you will consider giving us another chance to redeem your confi... read more

Business response:

Dear Biancha, We appreciate you taking the time to share your feedback with us. We apologize for the inconvenience caused by the soap's size and the hair's presence on the towels. This is not up to our usual standards, and we understand how frustrating this must have been. Please be assured that we take cleanliness and guest satisfaction seriously, and we will address these concerns with our housekeeping team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope you give us another o... read more

Business response:

Robert , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience. 

Business response:

Sara, Thank you so much for the great review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.