Extended Stay America - Denver - Westminster

Business response:

Dear Jesse, It is lovely to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management 

Business response:

Dear Jessica, Thank you for choosing Extended Stay America. Our team strives to deliver a homelike experience with seamless service and accommodations, and your kind remarks are greatly appreciated. However, we regret we were unaware of the disturbance caused by some inconsiderate guests. We always aim to follow up on our guest's concerns when we are made aware and help make the most of their stay. We hope you will revisit us so we can provide the flawless hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Wesley, Thank you for taking the time to share such complimentary feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Teodoro, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management