Extended Stay America - Denver - Westminster

Business response:

We're extremely sorry for failing to meet all of your expectations. We have no excuses to offer, but we do extend our apologies. Please know we provide housekeeping services on a weekly basis to respect the privacy of our guests and offer minimal intrusion, however, these services are always available upon request for a nominal fee. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to make your next stay with ... read more

Business response:

Thank you for staying at our hotel. We are glad to know that you were impressed with our service and overall had a pleasant stay. However, we are so sorry you didn't have a restful night sleep and our beds were to blame. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thanks for the feedback, and we hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Denver - Westminster. It’s nice to know you had an overall pleasant stay and that you liked our courteous service and convenient location. However, we are sorry for not meeting all of your expectations. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. We appreciate your valuable feedback as it will help us to improve our facilities ... read more

Business response:

John, thank you for choosing Extended Stay America - Denver – Westminster for your visit. We are pleased to know you had an overall pleasant experience and enjoyed being with us. We hope to have the pleasure of welcoming you back soon. Sincerely, General Manager 

Business response:

Thanks for choosing to stay at Extended Stay America - Denver - Westminster. We are happy to read your were impressed with our convenient location, excellent service, and the great value we offer. We appreciate your observation and have shared it with my housekeeping team for a quick review. It was a pleasure having you here, and we hope you will come and see us again soon. Sincerely, General Manager 

Business response:

Thank you very much for staying with us and taking the time to leave feedback. We are pleased you had an overall nice stay. However, we are sorry if any inconvenience caused. The charges is a temporary hold to cover any incidentals. If no incidental charges were incurred, the hold is released and most banks will release the hold as quickly as a few days after your checkout. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager 

Business response:

Patty, thank you for the four-star rating of Extended Stay America - Denver – Westminster. We are glad to see you had a comfortable stay with us. It would be our pleasure to have you as our guest again soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay and that you were impressed with the service provided by our staff. I will be sure to share your compliments with Scott for a job well done! However, I am sorry we missed meeting some of your expectations in regard to our amenities. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager