Extended Stay America - Denver - Westminster

theresa 

on Expedia

10 years ago

Ick The shower curtain was covered with mold and was filthy and really disgusting. No maid service meant no clean towels or emptied trash cans for days. They gave me one bar of soap and one shampoo to last the entire stay. 

Mike 

on Expedia

11 years ago

Never again Requested the full complement of kitchen items at check in. Was informed that I might not receive it until 10 AM the next morning because the hotel was full. I reminded them I was only staying 1 night and would like to cook breakfast before I checked out. Finally got it at 10 PM with no spatula. No shampoo in the shower and was informed the hotel was out. I pressed further and found out this happens often. Front desk said they were sorry. Put my do not disturb sign in the door key slot so I could sleep until 8 AM... read more

Estuardo 

on Expedia

11 years ago

Horrible. Not nearly enough employees for the size of the hotel. Massive Bed Bugs. 

Estuardo 

on Expedia

11 years ago

dont do it Horrible, bed bugs are normally invisible, the ones we found in our room were the size of ants... i couldnt believe it. how does a hotel allow for bed bugs to mature...for them to be that size, it would of taken a long time...meaning that there 1 employee, yes 1 person cleans the room...stayed there 2 nights and she was the only employee i saw cleaning the rooms. its not wonder why there were bed bugs....if they want to suceed, they need to hire more people. i think their entire staff consists of 5-7 people and ma... read more

jon 

on Expedia

11 years ago

ok Had to ask for a number of things...soap,shampoo. 

Matt 

on Expedia

11 years ago

needs improvement My rooms door would not close properly. It took them 2 days to fix that problem. They had no shampoo. The breakfast offerings were granola bars, prepackaged muffins, instant oatmeal, and apples. 

Christy 

on Expedia

11 years ago

Won't stay again First, the staff at this place are very nice and helpful, but the cleaning folks need to go... Our first room was GROSS AND DIRTY!! There was hair in the tub and on toilet... Kitchen was dirty so was microwave. We did get moved and our 2nd room was better, but by no means Clean. 

Anonymous 

on Expedia

11 years ago

Traveling through No breakfast served. Very smoky room when told it was non-smoking. Wifi not working to stream...had to pay extra 6 dollars for streaming capability. Would not stay there again. This hotel seems to cater to working people...not a place to stay for a family or people who want very good service 

Jaime V 

on Expedia

11 years ago

Service needs Their is no ATM at the hotel, no change machine for vending machines or laundry room. I was told by the night front desk agent that she couldn't give me less quarters than I gave her. So I had to get $20 in quarters to do 2 loads of laundry. She didn't seem very helpful or friendly. I have worked in the hospitality industry for almost 10 years and while the hotel seemed clean and the day time agent was super friendly. The night agent and lack of the other services would keep me from coming back.