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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Understaffed and Dirty Hotel Called in early to check in and was guaranteed specific room that we reserved. Upon arriving we were put in a different room that was dirty and with sheets that didn’t seem to be washed. At one point we stood up at front desk for 5-10 minutes without any worker or attendent coming to help. The halls and rooms smelled of cigarette smoke despite of the “No Smoking” rule. Underwhelming experience.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Feces on beds!!! There was feces on sheets. I have emailed pictures to extended stay and hotels.com. they should really be sympathetic to this. Disgusting, and all they offered was to give us new sheets. Not even move us rooms. Horrible service. Insanitary to say the least.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Not the worst hotel but... Dirty entrance and the room was also very dusty and smelled odd. Hotel breakfast was coffee, muffins and granola bars.
Business response:
Nick, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Hotel is old and worn .... cold and smelly Was looking to find a place to stay that was warm and welcoming....well this place was totally opposite. Old, worn. Cold had to sleep on top of blankets because they smell. Definitely not worth what we paid.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We have a note of your concerns as we plan any upgrades. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Stinky place, must clean before getting comfy I smelled horrible, the lobby, elevator, and the room smelled horrible
Business response:
Adrian, we apologize and regret the inconvenience caused due to the unpleasant odor you experienced. I am very sorry for the uncleanliness observed and have shared your concerns with my housekeeping staff for immediate review and action. We thank you for bringing this to our notice and assure you we will take an appropriate action so that our future customers aren’t inconvenienced. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Poor Maintenance and cleanliness is poor.
Business response:
Thank you for your feedback. I am sorry for the service issues you encountered while being here and regret the inconvenience it caused. I have shared your feedback with my management team in an effort to improve our service and facilities moving forward. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
We planned to stay 3 nights but left after 1... The room was dirty and the bed was uncomfortable, no support.
Business response:
Stephanie, we sincerely apologize for the issues you experienced in your room, and even more so that we did not correct this to your satisfaction. We take the cleanliness of our rooms very seriously, so what you encountered is not typical for us. Your concerns have been shared with the respective teams in an effort to improve our service delivery moving forward. We hope you will consider a return visit so we can restore your confidence. Sincerely, General Manager
Customers matter!! The help and customer service was horrible rude workers besides the first lady who help us and then it was shift change
Business response:
Sharyn, first of all, we apologize for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Clean but somewhat depressing. Walls are somewhat thin and you can hear your neighbors. Room was smelly but clean.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.