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Extended Stay America - Denver - Westminster
- Hotels
- Westminster, CO
About this business
Location details
1291 W. 120th Ave., Westminster, CO, 80234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shabby take a hard pass The condition of the hotel is run down and shabby. The room though clean reaked of smoke. On a positive note the staff was very friendly and helpful.
Business response:
We apologize for the smoke odor you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Sorry They where rude
Business response:
Christa, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Worse deal. Should of been a 50 dollar a night stay. Rip off this place is. Try the black light test
Business response:
Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Judgmental Staff The room was very nice but both of the front desk receptionist were very rude and unprofessional.. they were judgmental because of the way I dress which was in there opinion like a “ghetto thug” I overheard them talking about it when I walked away. I do not plan on staying at the extended stay in Westminster ever again.
Business response:
Kaitlyn, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
The building and room were filthy, I wont stay here again
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Weird hotel Broken shower, broken room key, hair on ceiling, just sheets on the bed (no actual blanket.) Needless to say, strange overall vibe. Could have gotten a better hotel for less money.
Business response:
Thank you for being our guest. We sincerely apologize for the maintenance and cleanliness issues you encountered while you were here. We are meeting with the concerned staff members to discuss this situation and reiterate the importance of delivering well-kept accommodation to each of our guests entering our doors. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Shady costumers at hotel... Towels are dingy etc. Last minute stay. Not what we expected. Girl at front desk was very friendly, other than that would never stay again!
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback for the towels is discussed with the concerned team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The entire facility smelled. The room smelled even worse. We reserved a king bed and got a room with a queen and a double - called the desk and was told that was the only thing available. The kitchenette counter was bubbled up from age. The were dogs barking just down the hall from us. Within 15 minutes we left. When we told the front desk why, she asked us to wait while she found a better room - after she had already told us this was the only one available? It was the most depressing place I've ever walked in to!! I can't b... read more
Business response:
Anna, thank you for choosing to stay with us on your recent trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider giving us another chance to serve you better on your next stay with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Denver - Westminster
How is Extended Stay America - Denver - Westminster rated?
Extended Stay America - Denver - Westminster has a 3.8 star rating with 1,559 reviews.
When is Extended Stay America - Denver - Westminster open?
Extended Stay America - Denver - Westminster is open now. It will close tomorrow at 12:00 a.m.