Extended Stay America - Destin - US 98 - Emerald Coast Pkwy.

Business response:

Thanks for the feedback. We love knowing how pleased you were with our location and appreciated the easy access to the beach. However, we are sorry that you are unhappy with our bedding and regret the inconvenience caused by the odor issue. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Paul, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for your review. Your total satisfaction is always our top priority, and I am sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for the review of Extended Stay America. We are pleased to know you liked our well-maintained property and that we were able to meet your expectations at a great price. Your feedback for the odor is shared with our housekeeping team to do deep cleaning of your room. It was a pleasure serving you, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Tony, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests with our amazing service, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you liked our well-kept property and that you had a nice time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management