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Extended Stay America - Detroit - Canton
- Hotels
- Canton, MI
About this business
Location details
2000 Haggerty Rd., Canton, MI, 48187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Maintenance staff should be more available. The toilet in my room was stopped up. When I notified the front desk, not only was maintenance not notified by the next day, but they asked me to come and get a plunger. I checked out!
Business response:
Dear Guest, We appreciate you sharing this experience and understand how the lack of timely maintenance support created frustration during your stay. This response does not reflect the level of service we aim to provide. Your feedback helps guide improvement so future situations are handled with greater care and urgency. We would welcome the opportunity to provide a more comfortable and properly supported visit in the future. Sincerely, Hotel Management
The staff was very courteous. I felt bad for them explaining why the service was what it was. e.g.: no coffeepot in the room; the breakfast was old protein bars and muffins and coffee cups with lids that did not fit, etc. A group of Irish folks were there, and I was ashamed that this place represented cheap American lodging.
Business response:
Dear Guest, Thank you for recognizing our staff’s courtesy. However, we understand the shortcomings with room amenities, and breakfast fell short of expectations.Your candid feedback about the overall impression is valuable and motivates us to improve the quality and experience for all guests. Sincerely, Hotel Management
The room did not have stocked towels, nor were there soap or hair washing shampoos. We were sleeping when the fire alarm went off at 8pm in the evening due to some testing they were doing that was not announced and it continued for about 20 minutes. Very loud and caused confusion with the guests who were trying to determine if we needed to evacuate
Business response:
Dear Guest, We truly regret the inconveniences and challenges you encountered. We always strive to provide a restful night's sleep for each guest, and we truly regret that your sleep and rest were disrupted by the fire alarm. We assure you that the safety of our guests and our employees takes priority over everything else. Fire alarms are rare occurrences at our hotel; therefore, we are sorry for this instance. Additionally, your comments about the room amenities also have our attention. Please know fresh linens and towels, ... read more
Nice place to stay The staff is wonderful, everyone is really nice! It's a clean hotel and quiet. I've stayed several times and have had no problems.
dishes in short supply though, no one came to clean
Business response:
Dear Guest, Thank you for sharing your feedback for Extended Stay America. We are sorry to hear that dishes were in short supply and that housekeeping service did not meet your expectations. A well-stocked and clean environment is essential for guest comfort, and we regret this was not the case during your stay. Your comments will be shared with our team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Canton
How is Extended Stay America - Detroit - Canton rated?
Extended Stay America - Detroit - Canton has a 3.5 star rating with 1,386 reviews.
When is Extended Stay America - Detroit - Canton open?
Extended Stay America - Detroit - Canton is open now. It will close tomorrow at 12:00 a.m.