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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Hotel, I'd stay again. great hotel, meh grab and go breakfast, but I had a whole kitchen so not a big deal. Place was nice, quiet, clean and had polite staff. Very close to a mall and a benihana and an A&W, so plenty of food around, a few minutes drive to anything else. I suppose the only downside was that only one of the elevators was working, but that was just a minor inconvenience.
Business response:
Leah, it was our pleasure having you as our guest at Extended Stay America - Detroit - Dearborn, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and that our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Until the last night... It was all good until the last day. The vending machine ran out of water the day before. I was on a motorcycle trip. So hydration was important. Then at 11pm, just as i was trying to gk to sleep, an alarm goes off in thw atorage room nwxt to my room. After receiving no answer from the front desk, I had to get out of bed and go out there. The guy comes from outside. When I tell him my issue, it seems to be a recurring one. He says thwrw is nothing he can do for me. Can't shut the alarm off and can't gi... read more
Business response:
Ila, thank you for staying with us. We are pleased you had an overall nice stay. However, we are extremely sorry for the service issue you encountered and regret the inconvenience caused. We provide thorough training for all associates, and we will redouble our efforts. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, General Manager
Business response:
Steven, thank you for rating your experience. We want every guest to have an exceptional stay, but we are sorry we fell short while you were here. We hope to have another opportunity so we can serve you better. Sincerely, General Manager
Business response:
Suzanne, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business Trip Very nice accommodations, excellent service and convenient location, will stay there again.
Business response:
It was our pleasure having you as our guest at Extended Stay America - Detroit – Dearborn. We are delighted to know you loved our convenient location and the excellent service we offered during your business visit. We look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you so much for the fantastic rating! We are delighted you had a great stay with us at Extended Stay America - Detroit - Dearborn. On behalf of everyone here, I invite you to stay with us again the next time you visit this area. Sincerely, General Manager
Perfect location for Henry ford museum Very close to Henry ford museum. Room was great but the only downside was breakfast. It was just couple of bars, muffins and instant oatmeals. Would be better to drive a little further and get a hotel with decent breakfast
Business response:
Narendra, thank you for being our guest at Extended Stay America - Detroit - Dearborn. We are pleased to read our location was ideal for your needs and that you enjoyed your comfortable room. We have also taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. Thanks once more for your business, and we hope to have the honor of hosting you again soon. Sincerely, General Manager
Super ! Super, comme à la maison !!!
Business response:
Marie, thank you for your feedback, and we are so pleased you enjoyed staying at Extended Stay America - Detroit - Dearborn. It's so nice to know you found our hotel comfortable and you felt at home. Please come back to stay with us again the next time you are in the area. Sincerely, General Manager
This hotel looked like it had not been updated in many, many years. It was, however, quite clean. I did find a big ol' hair on the middle blanket (not the comforter) and one in the bathroom. Also, it had a pretty bad smell, like dirty bodies or stale smoke (maybe both) that even my young kids noticed. They advertised complimentary breakfast, but it was simply granola bars and packaged muffins. I would have at least expected some fruit or juice.
Business response:
Karla, please accept our apologies for your unpleasant experience during your visit. We have shared your comments with our housekeeping staff, so that we will be more diligent in our efforts. We are also sorry for failing to meet your expectations in regard to our complimentary grab-and-go breakfast offerings. Based on your feedback, I will be working with my team to address your concerns and identify where we can make improvements. Thank you for letting us know about your experience. We hope to have the privilege of hosting... read more
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 4.3 star rating with 1,016 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.