This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for Tired Staff was very friendly, breakfast needs improvement, location is ok but not a lot of places close to eat.
Business response:
Cathi, thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and had a nice time with us. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Near to a mall Hotel offers breakfast while booking but nothing is there.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked our convenient location, we are sorry as we couldn't provide you with a perfect stay. Your feedback is shared with our team to find out where we went wrong and make sure this situation isn’t repeated going forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
I reserved a King size bed and when I got there and checked in I was not informed this wasn't available. I went up to my room and noticed the smaller bed, so I called the front desk and they said they were sold out there was nothing left but she would note it for me for the morning manager when I checked out. I asked about it as I checked out and again she simply said there wasn't any. I reserved and paid for a King size reservation, at no point was I informed ahead of time what I wanted wasn't available, no one every apolog... read more
Business response:
Jacquelyn, thanks for being our guest. We are glad to know you liked our offerings and had a pleasant stay with us. However, we sincerely apologize as we couldn't provide you with the bed of your choice and the way this situation was handled by our staff. Your feedback regarding the bedding is shared with the concerned individuals to ensure we deliver better service and facilities going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this... read more
Business response:
Jalon, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Good job housekeepers
Business response:
Jesse, it is a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Last minute choice The first room we were given had hair in the bathtub. The TV screen was smashed also. They put us into a different room but is was on the 3rd floor and when you're traveling with a dog, that's not convenient. I asked for a room on the 1st or 2nd floor when I booked it. The sink in the kitchen had a leaky faucet so we had to wipe up water constantly and the refrigerator dripped water all over our pizza, ruining our leftovers. Not a good experience overall and the employee we talked to on our way out apologi... read more
Business response:
We thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the inconvenience you encountered in your rooms and the way our staff seemed to answer while handling the situation. Your feedback is very important to us, and we have discussed it with our staff in an effort to improve the quality of our service and facilities moving forward. Please consider giving us an opportunity to serve you better on a future date. Sincerely, Hotel Management
Not worth the price I booked online through Expedia and the reservation was honored and I went into the hotel to check in. The system was down and the customer service agent was talking more to himself than he was to me. I stood there for 45 minutes as he restarted the computer six separate times. It wasn't until I finally interjected and asked him if there was a paper check in since I already paid online. If I hadn't said that, I would have been standing in front of him for 2 hours for him to figure out what he was supposed... read more
Business response:
Cynthia, thank you for your candid feedback. We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Business response:
Johana, thank you for staying at Extended Stay America and rating us this high. It was a pleasure having you as our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 4.3 star rating with 1,076 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.