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Extended Stay America - Detroit - Dearborn
- Hotels
- Dearborn, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
260 Town Center Dr., Dearborn, MI, 48126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good job housekeepers
Business response:
Jesse, it is a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We look forward to sharing your positive feedback with our team. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Last minute choice The first room we were given had hair in the bathtub. The TV screen was smashed also. They put us into a different room but is was on the 3rd floor and when you're traveling with a dog, that's not convenient. I asked for a room on the 1st or 2nd floor when I booked it. The sink in the kitchen had a leaky faucet so we had to wipe up water constantly and the refrigerator dripped water all over our pizza, ruining our leftovers. Not a good experience overall and the employee we talked to on our way out apologi... read more
Business response:
We thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for the inconvenience you encountered in your rooms and the way our staff seemed to answer while handling the situation. Your feedback is very important to us, and we have discussed it with our staff in an effort to improve the quality of our service and facilities moving forward. Please consider giving us an opportunity to serve you better on a future date. Sincerely, Hotel Management
Not worth the price I booked online through Expedia and the reservation was honored and I went into the hotel to check in. The system was down and the customer service agent was talking more to himself than he was to me. I stood there for 45 minutes as he restarted the computer six separate times. It wasn't until I finally interjected and asked him if there was a paper check in since I already paid online. If I hadn't said that, I would have been standing in front of him for 2 hours for him to figure out what he was supposed... read more
Business response:
Cynthia, thank you for your candid feedback. We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
Business response:
Johana, thank you for staying at Extended Stay America and rating us this high. It was a pleasure having you as our guest, and we look forward to your future visit. Sincerely, Hotel Management
Very nice The hotel room is very nice and clean. The staff was nice. And location great.
Business response:
Saige, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Very good place to stay. Hotel nice and clean Close to the shopping mall and not far away from the restaurants in Dearborn
Business response:
Lucy, thank you for being our guest at Extended Stay America. We are pleased to know our location worked well according to your needs and that you had an enjoyable time with us. Thanks again for your business, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I'd Stay Here Again Good location and property. Being next to the mall was a plus.
Business response:
John, thank you for choosing Extended Stay America for your stay. We are pleased you enjoyed our excellent location and we are fortunate to be located next to the shopping mall. Thanks again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
quick stay quick stay for work
Business response:
Kathy, thank you for choosing to stay at Extended Stay America. We are glad you had a comfortable time with us. Thanks for being our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Dearborn
How is Extended Stay America - Detroit - Dearborn rated?
Extended Stay America - Detroit - Dearborn has a 4.3 star rating with 1,016 reviews.
When is Extended Stay America - Detroit - Dearborn open?
Extended Stay America - Detroit - Dearborn is open now. It will close tomorrow at 12:00 a.m.