Extended Stay America - Detroit - Madison Heights

Business response:

Dear Guoxiang, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing. Sincerely,Hotel Management 

Business response:

Dear Jessica, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management 

Business response:

Dear Richard, Thank you for choosing Extended Stay America! Providing a homelike stay with outstanding service and accommodations is our top priority. Therefore, we are delighted you enjoyed your time with us. It was a pleasure to read you had a seamless check-in experience. We will certainly share your comments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travel brings you back our way.Sincerely,Hotel Management 

Business response:

Dear Sharmella, We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review. We especially appreciate your generous compliments. We enjoyed having you as our guest and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Quameshia, Thank you for choosing us and sharing your evaluation. We always intend to satisfy our guests and consistently strive to deliver exceptional service. Therefore we are sorry to know your stay was impacted by noise disturbance. We wish this had been addressed with the front desk staff so we could have prevented this issue while you were here. We hope you will give us another chance to make it up to you on a future visit. Sincerely,Hotel Management 

Business response:

Dear Steven, We appreciate you choosing us for your time in Detroit. We are so happy you thoroughly enjoyed your stay. Thank you for highlighting our seamless customer service and clean accommodations. We will share your comments with our team to recognize them for a job well done. We hope you will revisit Extended Stay America whenever you return to our area.Sincerely,Hotel Management