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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was ok except for a disturbance that occurred early June 8 that caused me to only get 3 hours of sleep I understand that was not the fault of the hotel but it caused my productivity to be bad the next day
Business response:
Dear bruce, Thank you for sharing your experience with us. We are sorry that the disturbance during your recent stay impacted your sleep and productivity the following day. Although we cannot control external factors, we empathize with the inconvenience caused. We strive to provide a peaceful and comfortable environment for all our guests, and we apologize for any disruption during your stay. Our team is dedicated to addressing any issues promptly, ensuring that all guests have a restful experience. Your feedback is valuable... read more
Breakfast was a disappointment
Business response:
Dear Joseph, We are grateful for having you as our guest. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our Brand leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management
It was okay; though I'll likely not stay again The staff in the lobby were great. The bathroom tub faucet had a constant drip = waste of water. The dresser drawers were non-functioning and in dire need of replacing. There were absolutely no dishes, cups, silverware, paper plates, etc though a kitchen for cooking and storing food was there. Not sure why a kitchen is provided.
Bed
Business response:
Dear Guoxiang, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing. Sincerely,Hotel Management
My hotel room wasn’t in the best condition. (Light didn’t work, chair dirty.) But it was okay. I could sleep well. Nice kitchen area.
Business response:
Dear Jessica, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management
It was easy to check in.
Business response:
Dear Richard, Thank you for choosing Extended Stay America! Providing a homelike stay with outstanding service and accommodations is our top priority. Therefore, we are delighted you enjoyed your time with us. It was a pleasure to read you had a seamless check-in experience. We will certainly share your comments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travel brings you back our way.Sincerely,Hotel Management
Everything was nice and clean. The staff was great.
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.