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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is not my first time staying here. It’s because of the environment and beautiful hospitality that makes me and my family come back. I feel very peaceful and at home when we’re here.
Business response:
Dear Kelly, Thank you for your kind words about Extended Stay America and continued loyalty. We are delighted to hear that you and your family feel peaceful and at home during your stays with us. Providing a welcoming environment and beautiful hospitality is our top priority, and it's wonderful to know that these aspects keep you coming back. We look forward to welcoming you again soon and ensuring your stays remain just as enjoyable.Sincerely,Hotel Management
Overall a nice place to stay. I will definitely be back.
Sofa bed had a dirty mattress that was so worn she ended up sleeping on the couch cushions on the floor. UNACCEPTABLE!!!
Business response:
Dear Tracy, We're truly sorry for the distressing experience you had during your stay. It's unacceptable for our guests to experience discomfort due to worn or dirty mattresses, and we apologize for this oversight. We're committed to ensuring all aspects of our accommodations meet high standards of cleanliness and comfort, and we'll take immediate steps to address this issue to ensure future guests are not similarly impacted. We hope you will consider staying with us again so we can provide you with the seamless stay you des... read more
The hotel smelled like marijuana when I walked inside later that evening. I Inquired if the someone in the lobby was smoking pot, as I was traveling with my children and they had to walk thru the smell as well. The sofa sleeper had trash and crumbs once opened. The mattress had pee stains on the sleeper sofa and no blankets in the room for it. I will not stay here again nor recommend.
Business response:
Dear Sharlene, Thank you for bringing these concerns to our attention. We sincerely apologize for the unpleasant experience you encountered during your stay. Ensuring a clean and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short of your expectations. Your feedback will be addressed with our team to prevent such occurrences in the future. We hope you'll reconsider and give us another chance to exceed your expectations.Sincerely,Hotel Management
Delayed check in Internet problems delayed check in by 30 minutes
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 605 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.