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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed here for about 10 months back to back and some rooms are much cleaner than others. Beyond filthy in some rooms. I starting bring my own multi purpose cleaner to spot clean. This place has a full kitchen feature in all units so its also a place where the LOW INCOME come to stay when they are inbetween housing. I’ve seen the same dirty butt people here for months on in leaving there doors open letting their filthy room smells permeate the hallways. A month ago there was a huge ghetto fight between 15-20 people at 7... read more
Business response:
Dear Guest, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank y... read more
Clean and friendly staff
Good customer service
Business response:
Dear Louis, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
Good for our needs
staff was very helpful and friendly
Business response:
Dear Mathew, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Detroit. Sincerely,Hotel Management
Unit was very clean. I had trouble parking. I had a u haul truck with car hauler. Receptionist gave me a hard time. It would be nice if sites gave parking accommodations that accept vehicles with trailers.
Business response:
Dear TODD, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Love it
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 4.2 star rating with 605 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.