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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stagf was nice, room was clean.
Met my basic need. The hotel was reasonably clean including the room. However, the bathroom tub drain stopped was broken so water backed up in the tub when showering. In addition, the bathroom sink faucet linked when the water was on. The staff was very responsive in having maintenance repair the problems. Suggest house keeping or maintenance perform routine checks to minimize such issues prior to guests’ arrivals. It was disappointing that coffee was not available.
Business response:
Dear Mel, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the bathroom plumbing and the absence of coffee during your stay. While we’re glad our staff responded promptly, we understand how these inconveniences impacted your experience. Your suggestion for routine checks is valuable, and we will work on improving this process. We appreciate your patience and hope you will consider staying with us again for a more seamless experience in the future.Sincerely,Hotel Management
The front desk clerk Ms.Connie is amazing she is pleasant and very welcoming
Business response:
Dear Leshia, Thank you for your kind words! We are thrilled to hear that Ms. Connie made such a positive impression with her warm and welcoming service. At Extended Stay America, we strive to provide excellent customer care, and we’re glad she contributed to your enjoyable experience. We look forward to welcoming you back soon!Sincerely,Hotel Management
Ms. C and Brittany are both awesome. It’s like family.
Business response:
Dear Sisbohn,Thank you for your kind review! We are delighted to hear that Ms. C and Brittany made such a positive impact during your stay. At Extended Stay America, we strive to make our guests feel like family, and we're glad we succeeded. We look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.