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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Several minor issues with room. Light fixture by bed broken, room entry door hard to open or close,wall by bathroom has sticky stain, no tub mat for shower, no tissues, several spots in flooring need minor repair. Otherwise it was reasonably quiet, fairly clean, not over priced, bed was comfortable, staff friendly and knowledgeable.
Business response:
Dear Richard, Thank you for your feedback. We’re glad to hear that you found the room reasonably quiet, clean, and comfortable, and that our staff was friendly and knowledgeable. We apologize for the minor issues you encountered, such as the broken light fixture and door difficulties. Your comments are valuable, and we will address these concerns to improve our facilities. We appreciate your understanding and hope to welcome you back to Extended Stay America for an even better experience. Sincerely,Hotel Management
Customer care was great
Business response:
Dear bridgot, Thank you for your feedback. We're pleased to hear that you had a positive experience with our customer care. Our team strives to provide excellent service to ensure our guests have a comfortable and enjoyable stay. Your satisfaction is important to us, and we're glad we met your expectations. We hope to have the pleasure of welcoming you back to Extended Stay America in the future and continuing to provide the great service you experienced. Safe travels, and see you soon!Sincerely,Hotel Management
The Front Desk staff go above & beyond for the guests. Id suggest a better grab & go breakfast though. Fresh fruit (apples, bananas etc) as well as variety of muffins.
I didn't like that there was no coffee maker in my room, the blankets were paper thin, the soaps provided were just so small... I had to book a room for a few days while my power was out and my husband and our 2 children needed to go somewhere so we packed up a small bag of meds and a change of clothes thinking that the Hotel would have soaps and other things if I needed but no. It wasn't homey at all
Business response:
Dear Guest,Thank you for sharing your feedback about your recent stay. We understand that these amenities are essential to our guests, and we apologize for falling short of your expectations during the challenging circumstances that led to your stay with us. We strive to provide a comfortable atmosphere, especially for families like yours, and we regret that this was not your experience. Rest assured, your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We hope you will... read more
Ms Connie is amazing
Front desk staff is amazing extremely nice and helpful
Business response:
Dear Shannon, Thank you for your kind words. We’re thrilled to hear that our front desk staff made such a positive impression on you with their friendliness and helpfulness. Your feedback means a lot to us, and we’ll make sure to share your praise with the team. We look forward to welcoming you back to Extended Stay America and providing you with an exceptional experience once again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.