Extended Stay America - Detroit - Roseville

Business response:

Thank you, Joseph, for taking the time to provide feedback. We are pleased to hear that Connie made a positive impact during your stay. However, we apologize for the noise disturbances and the issues you experienced with the appliances. Your concerns have been noted, and we will address these matters to ensure a more comfortable experience for future guests. We appreciate your feedback and hope to welcome you back for an improved stay.Sincerely,Hotel Management 

Business response:

Dear Joseph, Thank you for your feedback! We are delighted that Connie's respectful and positive attitude stood out during your stay. We apologize for the inconvenience caused by the stove and fridge and will ensure our maintenance team addresses these issues promptly. We also understand how disruptive noise can be and will work to improve the overall experience. We hope to welcome you back to Extended Stay America for a more comfortable stay in the future!Sincerely,Hotel Management 

Business response:

Dear Clifford,Thank you for your wonderful review. We're thrilled to be your top choice in the area. We are delighted to hear that you had such a positive experience with our check-in service and helpful front desk team; we appreciate your recognition. We're glad our affordable rates and convenient location meet your expectations. Thank you again for recommending Extended Stay America to future guests!Sincerely,Hotel Management 

Business response:

Dear Tyler, Thank you for your feedback. We appreciate your honest assessment of our hotel’s location. While we strive to provide a comfortable stay, we understand that dining options nearby can be limited. We're constantly looking to enhance our guest experience and will consider your comments regarding nearby amenities. We hope you were able to enjoy your time with us, and we would love the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Alicia, Thank you for your feedback. We’re delighted to hear that you had a positive experience with our management team. Ensuring that our guests feel welcome and well taken care of is always our top priority, and we’re glad that this is reflected in your stay. Your kind words mean a lot to us, and we will continue working hard to maintain the same level of service. We look forward to welcoming you back for another great experience at Extended Stay America in the future.Sincerely,Hotel Management