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Extended Stay America - Dublin - Hacienda Dr.
- Hotels
- Dublin, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4500 Dublin Blvd., Dublin, CA, 94568, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD SERVICE NO CLEANING SERVICE IN THE ROOMS
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the housekeeping schedule is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to retrain the front desk staff to inform our guests staying 1-7 nights that we do not do daily housekeeping service, but it is available for a nominal fee. If guests stay 8 nights or more we do complimentary housekeeping service once a week. Thank you very much for providing us with ... read more
Easy to book, great location! Overall a very pleasant stay. The hotel was very quiet and peaceful and proved to be central to food and entertainment!
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad that you had a very pleasant stay and that the hotel was very quiet and peaceful. I am also glad to hear that the location was to your liking as it was close to restaurants and entertainment. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
my experience wasn't what i expected It was an okay experience. I went to check in and the staff that was checking us in kept trying to check other people in at the same time which caused some frustration. When I got to my room it didnt smell clean and the sheets weren't cleaned nor was the chairs in the room. The room had what i wanted being a little kitchen in there but i just didnt expect it to not be clean.
Business response:
Thank you for taking the time to tell us about your experience. We are very disappointed to hear that your room was not cleaned properly. Please accept our apologies. We will review your feedback with our housekeeping staff to ensure all of our rooms are cleaned thoroughly prior to our guest's arrival. Thank you again for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Overall a pretty comfy stay The room was clean. My boyfriend and I were very comfortable and enjoyed out short stay. The only issue was the front desk clerk taking a while to notice me at the front counter to check in. Other than that, my stay was wonderful and I definitely will stay again.
Do you get what you pay for? Nope, no room service, had to beg for a change of towels after 4 days, no breakfast, called front desk and ordered some plates and utensils. I ended up after 3 hours picking them up myself. Guy said sorry he was super busy (playing on phone) and I had to carry everything up to my room myself. Now don't get me wrong.... None of this would bother me if I didn't have had paid so much to stay a week. They were nice though, when they spoke English. Everyone smiled and said goof morning.
Business response:
Dave - Thank you for bringing this to our attention. We are disappointed to hear that our policies were not properly explained to you and that you did not receive quality service. Please accept our sincere apologies. We provide housekeeping services for our guests that are staying 8 nights or more; however, you can exchange your towels for fresh ones any time at our front desk. We also offer additional cleanings and refresh services for a minimal fee. We serve our grab-and-go breakfast each morning from 6 - 9:30 a.m. We will... read more
Very average at best. . . I certainly won't make a habit of staying at Extended Stay hotels in the future. The lack of simple amenities really makes a difference. No room cleaning for the couple of days so no new soap or shampoo. Little things, but it makes a difference. No newspaper to pick up and read. No receipt under the door before departure. No swimming pool or workout area to enjoy. Just very mundane.
Extended stay review My Check-in experience was horrible, i had to wait 45mins to get a room after long flight inspite of confirmed reservation. one of the day at 8AM itself nothing was available in breakfast.
Frequently asked questions about Extended Stay America - Dublin - Hacienda Dr.
How is Extended Stay America - Dublin - Hacienda Dr. rated?
Extended Stay America - Dublin - Hacienda Dr. has a 4.3 star rating with 1,619 reviews.
When is Extended Stay America - Dublin - Hacienda Dr. open?
Extended Stay America - Dublin - Hacienda Dr. is open now. It will close tomorrow at 12:00 a.m.